Revocation policy and revocation form

Consumers have the right to revoke an agreement in accordance with the following provisions, whereby a consumer is defined as any natural person entering into a legal transaction for a purpose not primarily attributable to their commercial or independent professional activity:

Revocation Policy

Right of revocation

You have the right to revoke this agreement without stating a reason within a period of 14 days.

The revocation period is defined as 14 days from the day on which you or a third party nominated by you (who is not the carrier) takes possession of the last product.

To exert your right of revocation, you must electronically complete and return the following sample return form: Go to sample return form

To be deemed to have observed the revocation period, it is sufficient for you to dispatch the return shipment, thereby exercising your right of revocation, before the revocation period expires.

Consequences of revocation 

When you cancel this agreement, we are obliged to reimburse any payments received from you, including delivery costs (with the exception of additional costs incurred where you select a delivery option that differs from the cheapest standard delivery option that we offer); the repayment must be made without delay and at the latest within 14 days of the day on which we receive your notice of revocation of this agreement. For the purposes of repayment, we will use the same means of payment that you used for the original transaction, unless a different method is expressly agreed with you; in no circumstances will you be charged any fee for the reimbursement. We reserve the right to refuse repayment until the goods have been returned to us.

You are obliged to return the goods, by post or in person, without delay and in any case within 14 days of the day on which you notify us of your cancellation of the agreement. The goods must be returned to our partner Logsta GmbH, Industriestrasse V/1, AT-7052, Müllendorf. The deadline is deemed to be met if you send the goods before expiry of the 14-day period.

Please return the goods to us in their original packaging, together with all accessories and packaging components. You must bear the direct costs of returning the goods.

You will only be required to pay for any loss of value of the goods where such loss of value is caused by handling of the goods that is not necessary to check the condition, properties and functioning of the goods.

Exclusion or premature expiry of the right of revocation

The right of revocation does not apply to consumers who do not belong to a member state of the European Union at the time of concluding an agreement and whose sole place of residence and delivery address are outside the European Union at the time of concluding an agreement.

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